TERMS & CONDITIONS
1. Definitions and interpretations
- The terms “we”, “us”, “our” and “seller” used in this site refers to Bead My Memories.
The term “you” and “buyer” used in this site refers to the purchaser of goods and user of this website.
2. The sale of goods online
2.1 All information registered in the order will be deemed as correct. We will not be responsible for any error in your order that is due to technical error or negligence on your part when ordering.
2.3 Changes to order are acceptable only before we receive your inclusions and at sellers discretion.
2.4 Cancellation of order is applicable only before you send out your inclusions. Once Inclusion has been sent out, there will be no refund offered. Any cancellation will be charged a 20% convenience fee, deducted from the total cost of your order.
3. Sending out inclusions
3.1 Any excess inclusions will not be returned hence do not send us more than required. Please do not send us the last of what you have.
3.2 We will not be responsible for any lost or damage incurred during the delivery of your inclusions to us. Hence we recommend that you opt for registered mail and wrap your inclusions in a way that it is waterproof (e.g. plastic bag/ zip-lock bags) and drop-proof (e.g. bubble wrap).
4.1 Excess breastmilk will be stored for 1 year only for the purpose of remakes under warranty coverage.
4.2 Warranty coverage is only for breastmilk keepsakes, with 1 year of validity. The warranty only covers breastmilk discoloration due to milk preservation error, which we will examine and remake at the our discretion and cost. Please note that hardwares will not be covered.
5. Images and design
5.1 Images used on our site and social media platforms are for illustration purposes only. The end product will be similar to the chosen design however do expect slight differences due to the fact that all our keepsakes are handmade. Some examples of the differences are the way glitters/colors sits with your inclusions. Or the way hair inclusions are arranged in the keepsake, hence making each piece completely unique. Also do note that colors of images may appear slightly different on different monitors/screens.
5.2 The metal accessories used in example photos may differ slightly due to the stock we hold and source.
6. Creation time and design updates
6.1 The turnaround time of approximately 2-6 weeks as indicated is a gauge and estimation from the time we receive your inclusions by post. We will not be responsible should an unforeseen circumstance occur that prevents and delays us from completing your keepsake in the said time frame. However, chances are low that such cases should happen.
6.2 Photographs of your keepsake are the property of ours and are only provided to buyer at sellers discretion. It is not part of the sale to provide any images of your keepsake.
6.3 Once order have been placed, please keep an eye on your emails with due diligence on updates. Kindly refer to FAQ – 'Ordering & Buying Process' for more information.
1. What does this Policy Cover?
sets out the principles BYM follows when collecting, using, disclosing, retaining and removing personal data; and
describes other important topics relating to an individual’s privacy.
2. Collection Use and Storage of Personal Data
The type of personal data that BYM may collect from individuals will depend upon the particular transaction and the dealing. Normally the personal data collected by BYM may include an individual’s:
name, title, address;
personal identification and/or passport number;
email address and online passwords;
records of communications with BYM;
responses to market surveys and contests conducted by BYM or on BYM’s behalf;
credit card or debit card information;
website usage information.
conducting, improving, maintaining and developing a business relationship.
processing, servicing or enforcing transactions and sending related communications;
identification and verification purposes in connection with any of the services or products that may be supplied to individuals;
responding to individual’s queries;
administering contests or market surveys conducted by BYM or on BYM’s behalf
marketing (such as providing individuals with information about our products and promotional notices and offers); and
improving the BYM’s website.
the likely use of the information;
the means of requesting BYM on the provision of personal data that is in the possession of BYM;
the means of withdrawing any consent in respect of the collection, use or disclosure of the personal data that is in the possession of BYM;
the identity and contact details of the organisation;
any law requiring collection of the information; and
the main consequences of failure to provide the information.
3. How BYM will disclose your Personal Data?
BYM discloses personal data:
for the primary purpose for which it was collected; or
for purposes that a reasonable person will consider appropriate in the circumstances; or
where the individual has consented; or
for direct marketing by BYM where consent has been given but giving individuals the opportunity to opt out of such direct marketing. BYM includes its contact details in any direct marketing; or
where permitted under the PDPA or other applicable law or if required by law.
4. Accuracy and Correction of Personal Data
BYM discloses personal data:
BYM takes steps to ensure information is accurate and up-to-date by updating its records whenever changes to information come to its attention. BYM disregards information which seems, on a reasonable basis, be inaccurate or out of date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.
If an individual has submitted personal data to BYM electronically or otherwise, and would like it corrected, then a written request should be sent by email to email@example.com or to the address below.
BYM will comply with an individual’s request to correct their personal data as soon as practicable.
If BYM disagrees with any request to correct an individual’s personal data on reasonable grounds, BYM shall annotate the personal data with the correction that was requested but not made.
5. Withdrawal of Consent
An individual may withdraw his consent for the collection, use or disclosure of personal data by giving BYM reasonable notice by sending a written request (a) by email to firstname.lastname@example.org or (b) to the address below.
BYM shall inform the individual of the likely consequences of the withdrawal of the consent. BYM will cease to collect, use or disclose the personal data upon such withdrawal unless otherwise permitted or required by the PDPA or other applicable laws and regulations.
6. Using our Website
As with most websites, when you visit the BYM website or use an application on the BYM website, BYM may record anonymous information such as IP address (where not used to identify a specific individual), time, date, referring URL, pages accessed and documents downloaded, type of browser and operating system.
BYM also uses “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal data. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the BYM website BYM, but may be limited in the use of some of the features.
7. Security of your Personal Data
BYM will take reasonable steps to ensure that personal data is securely stored.
Any data destroyed is disposed of in a manner that protects the privacy of personal data in an appropriate manner.
8. Dealing with Unsolicited Information
BYM takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
9. Anonymity when dealing with BYM
BYM allows individuals the option not to identify themselves when dealing with it, where practicable
10. Sensitive Information
11. DNC Registry
BYM complies with all provisions regarding the DNC Registry under the PDPA.
12. Other Important Information
13. Further Information